Frequently asked questions

Our answers
Things to know


Arrival and departure

What are the check-in and check-out times?

Our rooms are available to you from 2:00 p.m. Therefore, we kindly ask you to vacate your room by 11:00 a.m. on the day of departure. Early check-in or late check-out is possible on request and for a fee.

When does the welcome cocktail take place?

Cocktail hour with the Westreicher family – we cordially invite you to join us. Every Sunday at 6:30 pm in the hotel lobby.

Special note on arrival & parking

Driving ban in Serfaus – Serfaus z’liab – Only arrival and departure is permitted. Therefore, please use our village tram or take a leisurely stroll through the village.

Our garages are directly at the hotel. You can reserve them at our reception (for a fee). € 9,- per day│Car € 11,- per day│ Recharge electric car.

For arrivals who are not yet at the hotel by 8:30 pm, we will be happy to order a cold plate.

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Holiday info

With the dog at the Cervosa

In principle, dogs are allowed, however, dogs are not allowed in suites and newly renovated rooms. We kindly ask you not to bring your “dear four-legged friends” into the restaurant or the wellness area.

Small dog: €18,- per day (without food)

Large dog: €24,- per day (without food)

Our cancellation conditions

Cancellations are only accepted in writing. Up to 3 months before the agreed date of arrival of the guest at the latest, the accommodation contract may be cancelled by the contracting party by unilateral declaration without payment of a cancellation fee. Outside this specified period, cancellation by unilateral declaration by the Party shall only be possible upon payment of the following cancellation fees:

  • up to 1 month (31 days) before the date of arrival 40 % of the total arrangement price
  • 30 days to 1 week before the date of arrival 70 % of the total package price
  • in the last week before the day of arrival 90 % of the total package price.

(See General Terms and Conditions for the Hotel Industry 2006 (AGBH))

We therefore recommend that you take out cancellation insurance. We are also happy to offer you travel cancellation insurance, you will receive this link with your confirmation.

Things to know about the deposit

For fixed reservations we ask for a deposit of Euro 250,– per person to our account at Raiffeisenbank Serfaus-Fiss:
IBAN AT 573631500000024042, BIC: RZTIAT 22315.

Booking: In the event of a reservation (accommodation contract), the Austrian Hotel Contract Conditions of the Professional Association of Accommodation Establishments of 23.9.1981 are deemed to have been agreed. Bank transfer for guests from Switzerland (SFR 600,–)
BTV Staad, Hauptstr. 19, CH-9422 Staad, Kt.Nr.: SA 30001 AA, BC-Code: 8525 (Swiss Franc account).

Due to the volatility of the Swiss Franc, the exchange rate to the Euro on the day of invoicing will be used.

The following must be stated with each transfer:
Booking period, name,
Reason for payment: Hugo Westreicher GmbH

Visitor's tax Serfaus

In winter Euro 2,60 per person and day. Children up to 14 years do not pay visitor’s tax.